An Air France employee who opens their browser during a layover or while working remotely sometimes encounters three or four different portals before finding the right one. IPN, GPnet, Intralignes, EasyRH: the names are similar, the login pages too, and a misstep is enough to lock the session for several minutes. Understanding the logic behind these portals can save time every day and avoid calls to the Help Desk.
IPN, GPnet, Intralignes: distinguishing the portals right from the login page
Have you ever clicked on a bookmark saved six months ago, only to find that the page no longer leads to the right service? The problem often stems from confusion between Air France’s internal portals, which coexist without any clear signage indicating which does what.
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IPN is Air France’s general intranet. It centralizes institutional information, memos, company news, and some business tools. Access to it is through Intralignes, the authentication portal that serves as a common entry point to several services.
GPnet, accessible from gp.airfrance.fr, is a distinct portal focused on personnel management. It has its own password recovery and account unlocking mechanism, independent of IPN’s. If you attempt to reset your IPN password on the GPnet page (or vice versa), the procedure will fail without an explicit error message.
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EasyRH, hosted on easyrh.airfrance.fr, manages HR requests. It is yet another separate interface. To access Air France IPN tools online, you must identify the correct entry point even before entering your credentials.
The most reliable marker: look at the URL in the address bar. If it contains “gp.airfrance.fr,” you are on GPnet. If you go through Intralignes, you access the IPN ecosystem. A quick glance at the address can prevent most session lockouts.
IPN Air France Authentication: PingID, Habile, and off-network access
Authentication on IPN is not limited to a username and password. The system relies on a dual login method, via PingID or Habile depending on the employee’s profile.
PingID and Habile: two methods, one goal
PingID is a mobile application that generates a push notification or a temporary code during login. Habile operates on a similar two-step validation principle. The choice between the two depends on the assignment service and account configuration.
If you have never activated PingID on your phone, connecting from an external network will be blocked. Activation is done once from the internal Air France network before you can connect remotely.
Mobile connection: the role of the VPN
Off-internal network access may require a VPN depending on your workstation’s configuration. During a layover, while working remotely, or on a public Wi-Fi network, the VPN creates a secure tunnel to the Air France network. Without it, certain IPN pages remain inaccessible or return a generic error.
A point often overlooked: the network settings of your phone or computer can interfere. If you are using a private DNS, iCloud Private Relay, or a personal VPN simultaneously, the connection to the internal portal may fail. The recommendation is to disable any third-party privacy relay before connecting to Air France tools.
Resolving an account lockout on Air France IPN tools
An account locked after three incorrect attempts is the most common scenario. The unlocking procedure varies depending on the portal involved.
- On GPnet (gp.airfrance.fr), an autonomous unlocking and password recovery mechanism is integrated directly into the login page. You can reset your access without calling support.
- On IPN via Intralignes, unlocking usually goes through the Help Desk, reachable at +33 (0) 2.46.84.13.24. This number is valid for issues related to IPN, GPnet, WebPN, and other internal sites.
- On EasyRH, the procedure is different and depends on your reporting department. The reset link on the login page is not always the same as that of GPnet.
Using the correct procedure on the right portal is the first thing to check before contacting support. An attempt to unlock GPnet applied to the IPN account will yield no results.
Configuring your IPN access to avoid recurring issues
Rather than resolving blockages on a case-by-case basis, some adjustments in advance can eliminate most daily irritants.
Start by saving the correct URLs in your favorites. Clearly separate a favorite “IPN – Intralignes” and a favorite “GPnet” with the exact addresses. Remove old shortcuts that point to outdated pages.
Activate PingID from the internal network if you haven’t done so already. This step takes a few minutes and conditions all subsequent remote access. Without this prior activation, no off-Air France site connection will work.
Check your network settings on each device you use while mobile:
- Disable iCloud Private Relay on iPhone before connecting to internal portals.
- Turn off any personal VPN or private DNS configured on your browser (Firefox, Chrome).
- Only activate the Air France VPN provided by your IT department, if your profile requires it.
Finally, note the Help Desk number in your phone contacts. During a layover, searching for this number on an intranet you no longer have access to is a classic dead end.
The distinction between Air France portals may seem trivial until you find yourself locked out at 6 AM before a flight. Identifying the right portal and preparing your authentication in advance transforms a source of daily frustration into a reflex that takes just seconds.